Refund Policy

Last updated: February 2026

At Goods Alliance Group LLC, customer satisfaction is important to us. Please read our Refund Policy carefully to understand how refunds, returns, and exchanges are handled.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received
  • Items must be returned in their original packaging
  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale
  • Personalized or custom-made items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time is typically 5–10 business days
  • Shipping fees are non-refundable

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us first with your order number and photos of the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if applicable.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for lost or delayed return shipments

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or credit card account
  2. Contact your payment provider
  3. If still unresolved, contact us at support@goodsalliancegroup.com

Changes to This Policy

Goods Alliance Group LLC reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

Contact Information

For questions regarding returns or refunds, contact us at:

Goods Alliance Group LLC
Email: support@goodsalliancegroup.com
Phone: +1 (301) 458-0745
Address:
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States