Return & Exchange

Last updated: February 2026

At Goods Alliance Group LLC, we want you to be confident in your purchase. Please review our Return & Exchange Policy below.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused, unworn, and in original condition
  • Original packaging must be included
  • Proof of purchase is required

Returns that do not meet these conditions may be declined.

Exchanges

We offer exchanges only in the following cases:

  • The item is defective
  • The item is damaged upon arrival
  • You received an incorrect item

To request an exchange, contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and packaging

Once approved, we will arrange a replacement or exchange.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Gift cards
  • Digital or downloadable products
  • Final sale items
  • Personalized or custom-made products

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for lost or delayed return shipments

Refunds After Return

If a return is approved:

  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable
  • Processing may take 5–10 business days after inspection

Incorrect Address or Refused Delivery

If a package is returned due to an incorrect address or refusal:

  • Reshipping costs may apply
  • Refunds may be issued minus shipping charges

How to Start a Return or Exchange

Please contact us before sending any items back:

Goods Alliance Group LLC
📧 Email: support@goodsalliancegroup.com
📞 Phone: +1 (301) 458-0745

Unauthorized returns may not be accepted.

Policy Updates

Goods Alliance Group LLC reserves the right to update this policy at any time. Changes will be effective immediately upon posting.