Warranty & Guarantee

Last updated: February 2026

At Goods Alliance Group LLC, we stand behind the quality of our products. This Warranty & Guarantee Policy outlines what is covered and how to request support.

Product Warranty

We offer a limited warranty on eligible products to cover manufacturing defects under normal use.

Warranty coverage includes:

  • Defects in materials or workmanship
  • Issues that occur under normal, intended use

Warranty coverage does not include:

  • Normal wear and tear
  • Damage caused by misuse, negligence, or accidents
  • Damage from unauthorized modifications or repairs
  • Damage caused by improper care or handling

Warranty Period

Unless otherwise stated on the product page, our warranty is valid for 30 days from the date of delivery.

Guarantee

We offer a satisfaction guarantee. If you receive a product that is defective or incorrect, we will review the issue and offer a replacement, exchange, or refund in accordance with our Refund & Return Policy.

How to File a Warranty Claim

To request warranty support, please contact us within the warranty period and provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the defect

Send all requests to:
📧 support@goodsalliancegroup.com

Resolution Options

If a warranty claim is approved, we may, at our discretion:

  • Repair the product
  • Replace the product
  • Issue a refund

The chosen resolution will depend on product availability and the nature of the issue.

Shipping for Warranty Claims

  • Customers may be responsible for shipping costs unless the issue is due to a defect or error on our part
  • We recommend using a trackable shipping method

Limitation of Liability

This warranty is the sole and exclusive warranty offered by Goods Alliance Group LLC. We disclaim all other warranties, express or implied, to the extent permitted by law.

Policy Updates

Goods Alliance Group LLC reserves the right to update or modify this policy at any time without prior notice.

Contact Information

For warranty or guarantee-related questions, contact us at:

Goods Alliance Group LLC
Email: support@goodsalliancegroup.com
Phone: +1 (301) 458-0745
Address:7901 4th St N Ste 300
St. Petersburg, FL 33702
United States